Bad Service & No Accountability

Samsung refuses to take any accountability for MTN not informing me that I needed to register and pay for my device in order to qualify for the 2 screen replacements in 24 months.

They can provide me with no disclaimers or anything to state that is MTN's responsibility to inform me that this is an option.

Samsung did not provide any additional information in the packaging to disclose this service.

To date I have only had BAD Service and rude communication baring one person.

I still maintain that I am happy to pay for the option, but refuse to pay half of the value of the device to replace the screen.

All information and correspondence are saved, including calls. I will continue to complain until this is resolved.