Bad Service J5 prime

<p>I visited the samsung store at East Rand Mall today (19 Feb 2017) about 16h00 with my wife. We had bought a J5 prime somewhere believing as per staff that it was a dual sim phone. So we went to this Samsung store hoping for clarification. There was a lady and a gentleman on shift. We requested to just see how their J5 prime looks where the sim and data card goes and we asked whether there is a J5 prime that actually takes 2 sim cards. The guy said they can't show us because they need a key. But the phone was outside. I asked if they don't have a pin to open the sim slot for us and the lady shouted at us and said their phones are sealed and they don't have a key. But i noticed that the phone on display were in fact real phones as i scrolled thru menus. I asked her if these are not phones and she said no these are not phones. We just wanted an honest clarification of the product and we like the phone on 2 sims. We would like to buy but we are truly disappointed by Samsung staff at East Rand Mall today. They treated us with disdain and we just want to know the product we are buying. We ended up having to go to Edgars ( also at East Rand Mall) and wow what a good service from the dear lady at Edgars. There was no phone on display but she went all out to open a new phone and show us the slots. This phone did not have a slot for second sim.</p> <p>I have a J7, we wanted a J5 prime with dual sim for my wife.</p> <p>Disappointed.</p>