Bad Service HQ128135

Device has been in for repairs for over two weeks. Repair centre advised they cannot repair the device.<br> Every time i call in i hear a different story with regards to the device being replaced. I keep being promised i would be called back and never receive any call what so ever. I called the call centre and be asked to be transferred to the people in the exchange department. They refuse blatantly to take my call as i do not have a scarecrow number or something. I call the service centre for that number and keep being told they will provide the scarecrow number. Nothing ever happens. This is a terrible way to treat the customer , where i have to be calling everyday for the past 2 weeks. Till now no one has bothered to even attend to this call. I currently have the phone which does not work at full capacity. The service centre do not care about the services they provide.When i asked to be transferred to the manager of the department. Apparently he is never available. Why buy Samsung again ?