MK
Muhammad K
1 reviews | Active since Jul 2018
22 Nov 2022, 15:55
Bad service from sss cellular collaborated with Samsung
I bought a Samsung z flip 3,it is still under warranty, the screen lifted and when I did have time I took It to sss cellular in Boksburg, now apparently there's a small dent on the side and that's the reason why They wanna charge me close to R10k to fix it. A small dent on the side of the phone apparently life's your screen..
They are ridiculous, they would do anything just to look for a reason not to fix your phone.. Samsung is not the way anymore, I'll probably go back to iPhone because samsungs after service is horrible
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Nov 2022, 15:57Good afternoon Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Samsung South Africa's reply22 Nov 2022, 15:57
Official
Good afternoon Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
MK
Muhammad K's updateReviewer Update
22 Nov 2022, 16:11A dent causes a screen to lift?
Everyone I can think of has had the same problem with the lifting of the screen.
IPHONE whatever problem you had they helped immediately and never looked for an excuse to void the warranty.
Everyone I can think of has had the same problem with the lifting of the screen.
IPHONE whatever problem you had they helped immediately and never looked for an excuse to void the warranty.
MK
Muhammad K's update22 Nov 2022, 16:11
Reviewer Update
A dent causes a screen to lift?
Everyone I can think of has had the same problem with the lifting of the screen.
IPHONE whatever problem you had they helped immediately and never looked for an excuse to void the warranty.
Everyone I can think of has had the same problem with the lifting of the screen.
IPHONE whatever problem you had they helped immediately and never looked for an excuse to void the warranty.
MK
Muhammad K's updateReviewer Update
24 Nov 2022, 22:49Haha what a joke Samsung is!
Customer care phoned to say that if there's a scratch on the phone, the warranty falls away! I mean a scratch!
Clearly it's a *******.. They've lost a customer but they'd do anything not to help
Customer care phoned to say that if there's a scratch on the phone, the warranty falls away! I mean a scratch!
Clearly it's a *******.. They've lost a customer but they'd do anything not to help
MK
Muhammad K's update24 Nov 2022, 22:49
Reviewer Update
Haha what a joke Samsung is!
Customer care phoned to say that if there's a scratch on the phone, the warranty falls away! I mean a scratch!
Clearly it's a *******.. They've lost a customer but they'd do anything not to help
Customer care phoned to say that if there's a scratch on the phone, the warranty falls away! I mean a scratch!
Clearly it's a *******.. They've lost a customer but they'd do anything not to help