Bad service from Samsung Service Centre Cape Town

I damaged the camera lens on my Samsung S5 mobile phone and called the Samsung Service Centre in Century City, Cape Town for a quotation. They refused to give me a quotation over the phone and insisted that I bring my phone in. (This is in contrast to iFix who gave me an instant quotation) I arrived at the service centre on 19 Jan 2016 at 09:00 when they opened and was no 5 in the queue. It took an hour to finally talk to an agent, who again refused to give me a quotation. He insisted that I leave my phone and said it would take about 2 weeks to give me a quotation. I found this unacceptable and demanded to speak to the manager. He was very apologetic and worked out a quotation in less than a minute, which is what I expected because it is simply the replacement of a broken camera lens. The quotation was a little lower than iFix. Given the vast difference between the service received from the two companies, I obviously chose iFix because I really did not want to wait for another hour (or who knows how many hours) when I have to pick up my phone again. I am happy with my Samsung phone but given this atrocious service, I will not consider a Samsung again in future.