Bad service from Samsung SA and LIPTRONICS CC

I called in for a washing machine repair. They assigned me to Liptronics CC, a lady by ROWAN BROWN ROLAND sent me an email requesting me to pay a R750 call out fee and email proof of payment, I did exactly that on Thursday last week and emailed POP. She never rep**** to my email, I then called Liptronics on Monday furious requesting to know when will the technician arrive, they sent him right then. He said there’s parts that needs to be replaced, he will ask the company to send quotation so they can order as soon as I make payment. I have been waiting for a quotation since Monday 24th March. I called Liptronics again on Wednesday, the lady that answered my call was rather rude and just said they’ll send a quotation same day, I must wait. I called Samsung twice last week to follow up, both consultants I spoke to kept saying they’re escalating my issue. Till today there’s no contact from Samsung and Liptronics CC. My washing machine is leaking and damaging my floors. Such a terrible service from both these companies.