AO
Amanda O
1 reviews | Active since May 2018
20 Feb 2021, 09:06
Bad service from Samsung SA
Bought a Smart TV during December. On 7 January it wouldn't switch on. They send out a technical person on the 14 th of Jan and he authorized replacement. Since then I have phoned every 2nd day and no TV. After phoning yesterday again, they promised I will get it next week...I get no call back! I'm shocked of Samsung service and will never buy Samsung again!!
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Samsung South Africa's replyOfficial
20 Feb 2021, 09:14 Good Morning Amanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply20 Feb 2021, 09:14
Official
Good Morning Amanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS