Bad service from Samsung Rewards Program

<p>I saved up 650 000 points on this program for more than 2 years and ordered a Level Box Slim speaker on the 30th of May 2017. They then sent me a mail confirming that the package will not take longer than 4 weeks to be delivered so i waited.</p> <p>I then sent a mail to ********** at the end of June 2017 to follow up on the delivery and only got a reply on the 11th of July stating that there was a delay at the courier and that i will recieve the package no later than the 17th of this month (July).</p> <p>Needless to say, i didnt get the package, i then again sent numorous mails and recieved no reply as yet.</p> <p>The Samsung Rewards reference for this order is ********** , hope someone can assist me with this situation</p>