BAD SERVICE FROM SAMSUNG REPAIR CENTER

GOOD DAY, I WOULD LIKE TO COMPLAIN ABOUT SERVICE FROM SAMSUNG REPAIR CENTER, AT 1ST WHEN MY PHONE WAS COLLECTED I REQUESTED AND I WAS PROMISED A LOAN PHONE FOR A SAMSUNG S6, A WRONG PHONE WAS DILIVERED, I PHONED BACK AND REQUESTED THEM TO RECTIFY THEIR MISTAKE, THEY THEN REFUSED. 2NDLY MY PHONE HAS BEEN REPAIRED SINCE WEDNESDAY 9/11 , I KNOW IT HAS BEEN IN THE POSETION OF SAMSUNG ADH SINCE THURSDAY, I PHONED ON FRIDAY TO FIND OUT HOW COME MY PHONE HAS NOT BEEN DILIVERED, LADY SAID IT NEEDED TO BE IN A PARCEL IN THE MORNING BEFORE IT CAN BE DISPATCHED ON THE DAY, SHE THEN SUGGESTED I COULD COME PICK IT UP, I SAID TO HER I WOULD CONFIRM IF I COME PICK UP THE PHONE, OTHERWISE SHE MUST HAVE IT DELIVERED IN THE SAME ADDRESS IT WAS COLLECTED, ITS MONDAY AND GUESS WHAT THEY TELLING ME THE SAME STORY AS FRIDAY, HAVE NOT PUT IT IN PARCEL FOR DELIVERY OF THIS MORNING, UNFORTUNATETLY ITS MY LAST DAY AT WORK AN I WILL NOT BE AROUND FOR A DELIVERY, I NEED MY PHONE DELIVERED TO ME TODAY BEFORE THE CLOSE OF BUSINESS I DO NOT THINK THAT MY REQUEST IS UNREASONABLE, I WILL NEVER SUGGEST A SAMSUNG DEVICE TO ANY1 FOR THIS POOR SERVICE I HAVE RECIEVED, THE MANAGER THEN COMES AND DEFENDS HER EMPLOYEE..