1 reviews | Active since Sept 2018
Bad service from Samsung online
I am writing to express my disappointment and frustration with the delayed refund for my cancelled order. On 20/11/2024, I purchased a fridge online from Samsung, but I cancelled the order on 25/11/2024
According to your customer support team, I was supposed to receive my refund within 7-14 working days. However, it has now been six weeks since I cancelled my order, and I have yet to receive my refund.
Despite numerous phone calls to your customer support team, I have been met with repeated assurances that the issue is being escalated to the logistics and finance teams. However, I have yet to receive any update or resolution.
This morning, I spoke with a customer support representative who informed me that my refund had not been triggered online. And they still have to communicate with logistics I was assured that she would follow up with the relevant teams to resolve the issue.
I would appreciate it if you could look into this matter urgently and provide me with a specific timeline for when I can expect to receive my refund. I hope that we can resolve this issue amicably and promptly.
My order details are as follows:
- Order date: November 20/11/2024 - Order cancellation date: 25/11/2025 - Order number: ZA***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
I am writing to follow up on the issue I reported, which was logged under the reference number above. Unfortunately, I have yet to receive an update or resolution despite the initial acknowledgement.
As the matter remains unresolved, I would appreciate it if you could provide a clear timeline for when I can expect a resolution, specifically regarding my refund. I am growing increasingly concerned about the delay and would like to request urgent attention to this matter.
I am writing to follow up on the issue I reported, which was logged under the reference number above. Unfortunately, I have yet to receive an update or resolution despite the initial acknowledgement.
As the matter remains unresolved, I would appreciate it if you could provide a clear timeline for when I can expect a resolution, specifically regarding my refund. I am growing increasingly concerned about the delay and would like to request urgent attention to this matter.