JS
Janmahomed S
1 reviews | Active since Nov 2020
02 Dec 2020, 17:11
Bad Service from Samsung
I bought my new Note 20 with promotional products they offred with it, some screen protection stuff , a pc screen, and earbuds. Due to their website not acknowledging my email i couldn t get my stuff. I wrote and called on 2 seperate occasions. Eventually when i got through for mybpc screen they declined saying yhey can t verify my purchase. So Bad luck they deserve Zero stars.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Dec 2020, 17:29 Good Day Janmahomed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply02 Dec 2020, 17:29
Official
Good Day Janmahomed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
JS
Janmahomed S's updateReviewer Update
02 Dec 2020, 18:00Thank you. Your stars shall be escalated also once its resolved.
Thanks
Thanks
JS
Janmahomed S's update02 Dec 2020, 18:00
Reviewer Update
Thank you. Your stars shall be escalated also once its resolved.
Thanks
Thanks
Samsung South Africa's replyOfficial
04 Dec 2020, 10:32Good Day Janmahomed,
We request you to share with us your name, contact details, proof of purchase, voucher number to zaservice @ samsung . com, and tellus @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM
We request you to share with us your name, contact details, proof of purchase, voucher number to zaservice @ samsung . com, and tellus @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply04 Dec 2020, 10:32
Official
Good Day Janmahomed,
We request you to share with us your name, contact details, proof of purchase, voucher number to zaservice @ samsung . com, and tellus @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM
We request you to share with us your name, contact details, proof of purchase, voucher number to zaservice @ samsung . com, and tellus @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM