RI
Ruquayah I
1 reviews | Active since Jun 2021
29 Jul 2023, 07:21
Bad service from Samsung
Samsung what disgusting service, as a consumer you have rights when u purchase a product, iv been having issues with my TV from day 2, called makro another usless company they said they will report it, Samsung called to take TV in I agreed but could not find fault as my problem was intermittent but anyways TV went in 3 times and all I got was nothing wrong, I have videos and pics of the fault but no one will believe me, but Im not gonna keep quite if I capture the fault again I will never buy another Samsung product again or recommend any 1 to as they dnt care about the consumer who keeps their company running with our moneys very disappointed in Samsung services
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
29 Jul 2023, 07:29Good day Ruquayah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply29 Jul 2023, 07:29
Official
Good day Ruquayah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
RI
Ruquayah I's updateReviewer Update
29 Jul 2023, 07:37Iv been told that already and all I get is protocols of your company, sorry for the inconvenience caused,thank you for choosing Samsung, blar blar blar I'm tired of listening to that Al I need is for Samsung to give me a credit so I can get another TV, iv payed alot for this TV and no joy as a consumer I know my rights
RI
Ruquayah I's update29 Jul 2023, 07:37
Reviewer Update
Iv been told that already and all I get is protocols of your company, sorry for the inconvenience caused,thank you for choosing Samsung, blar blar blar I'm tired of listening to that Al I need is for Samsung to give me a credit so I can get another TV, iv payed alot for this TV and no joy as a consumer I know my rights