GE
Gary E
1 reviews | Active since Sept 2014
20 Jan 2021, 13:19
Bad Service from Samsung
I upgraded my Samsung A7 phone to an A51. The A51 phone stopped working after 4 weeks. 3 times the phone went back to Samsung and they could not repair it. Eventually i received confirmation that they would replace the phone. That was 4 weeks ago and im still waiting. If this is the way Samsung conduct themselves with customer care , i would hate to know what lies ahead.
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Replies (3)
Samsung South Africa's replyOfficial
20 Jan 2021, 13:22Good Day Gary ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply20 Jan 2021, 13:22
Official
Good Day Gary ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
GE
Gary E's updateReviewer Update
20 Jan 2021, 13:36Good Day.
I have heard the same story 3 times already. Each time i ask when i will get my phone , the same message is given.
More pathetic customer care.
I have heard the same story 3 times already. Each time i ask when i will get my phone , the same message is given.
More pathetic customer care.
GE
Gary E's update20 Jan 2021, 13:36
Reviewer Update
Good Day.
I have heard the same story 3 times already. Each time i ask when i will get my phone , the same message is given.
More pathetic customer care.
I have heard the same story 3 times already. Each time i ask when i will get my phone , the same message is given.
More pathetic customer care.
GE
Gary E's updateReviewer Update
30 Jan 2021, 11:35Good Day. Another 10 days has gone by , and still no new phone as promised by Samsung. Its now over 6 weeks of waiting.
I was contacted on the 26th January by Linda Machaieie and promised this would be a priority. WELL...tick...tock...tick...tock more pathetic customer service from Samsung.
I was contacted on the 26th January by Linda Machaieie and promised this would be a priority. WELL...tick...tock...tick...tock more pathetic customer service from Samsung.
GE
Gary E's update30 Jan 2021, 11:35
Reviewer Update
Good Day. Another 10 days has gone by , and still no new phone as promised by Samsung. Its now over 6 weeks of waiting.
I was contacted on the 26th January by Linda Machaieie and promised this would be a priority. WELL...tick...tock...tick...tock more pathetic customer service from Samsung.
I was contacted on the 26th January by Linda Machaieie and promised this would be a priority. WELL...tick...tock...tick...tock more pathetic customer service from Samsung.