CG
Chris G
1 reviews | Active since Nov 2022
19 Mar 2024, 18:54
Bad service from Samsung
Our Samsung 55 inch smart TV developed a red line 3 months after we bought it.Based on only one photo I sent them,they decided I have damaged the TV and nullified the warranty.There was no damage that we were aware of.I offered to pay a call out fee for a technician to physically inspect the TV which they refused.Apalling service!
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Samsung South Africa's replyOfficial
19 Mar 2024, 18:56Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply19 Mar 2024, 18:56
Official
Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM