NB
Neels B
1 reviews | Active since Aug 2020
14 Apr 2021, 09:43
Bad Service from Samsung
I upgraded to the new Samsung s21 ultra flagship phone in February and I was exited to use the best of the best of phones but the service and support from Samsung is lacking or non existent. Some features on this phone is missing like it no longer has a stereo headphone jack. But Samsung offered free gifts on the Samsung Members APP which included earbuds and a tag. I registered to get these gifts on the 23rd of February and after multiple follow ups I am yet to receive these items 14/04/2021. I am so very disappointed.
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Samsung South Africa's replyOfficial
14 Apr 2021, 09:44Good day Neels,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Apr 2021, 09:44
Official
Good day Neels,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM