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Arina D
1 reviews | Active since Mar 2014
14 Apr 2021, 12:05
Bad service from Samsung
I bought the Samsung s21 ultra and I was suppose to get a 58" Samsung TV and it's been over a month and half since I gave them all my details and required paper work and I got a notification that I'll be notified of delivery...I sit here today with numerous follow up to no progress and they keep asking for the same documents and I have sent them numerous times and still not tv delivered...im disappointed at their service and this is from a very loyal customer who bought almost all your flagship phones. It may be time to change brands.
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Replies (2)
Samsung South Africa's replyOfficial
14 Apr 2021, 12:06Good day Arina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Apr 2021, 12:06
Official
Good day Arina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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Arina D's updateReviewer Update
16 Apr 2021, 09:27Ok I still have not heard from whatever department is dealing with this issue 3 days later
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Arina D's update16 Apr 2021, 09:27
Reviewer Update
Ok I still have not heard from whatever department is dealing with this issue 3 days later