Bad service from Samsung

I Phoned Samsung Call centre yesterday 2015-10-12 to log a service request ref *** for someone to look at my tumble drier. Then the lady confirmed timeslot of 16:00 on the 13th. On the 13th I phoned to follow up and they said that the agent cant come anymore as it is too late.<br> <br> Also said that someone from North riding will need to come out as the 1 in Alberton is no longer a service centre used. The agents attitude is really bad as they not just tell me that it is too far for them to travel from North Riding and they cant make it at that time <br> <br> What is happening to customer service<br> <br> How can someone do this