NM
Nonhlanhla M
1 reviews | Active since Feb 2025
26 Feb 2025, 12:48
Bad service from fnb home loans
Application request submitted to fnb on Monday 17 Feb instant and still today no feedback. Calls made to their call agents who are also unable to assist as they are not working on my request. What's worse the actual consultants working on my query are not available telephonically or email, how absurd is that. Worst service ever, my query has been escalated everyday since last week and to date no response. Can someone please get back to me asap ***
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Replies (2)
Samsung South Africa's replyOfficial
26 Feb 2025, 12:50Good day Nonhlanhla
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply26 Feb 2025, 12:50
Official
Good day Nonhlanhla
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
26 Feb 2025, 13:23Dear Nonhlanhla,
Please note that we have sent you an email via the email address you provided on this post.
This matter shall be closed now.
Kind Regards,
Samsung ZA
^NM .
Please note that we have sent you an email via the email address you provided on this post.
This matter shall be closed now.
Kind Regards,
Samsung ZA
^NM .
Samsung South Africa's reply26 Feb 2025, 13:23
Official
Dear Nonhlanhla,
Please note that we have sent you an email via the email address you provided on this post.
This matter shall be closed now.
Kind Regards,
Samsung ZA
^NM .
Please note that we have sent you an email via the email address you provided on this post.
This matter shall be closed now.
Kind Regards,
Samsung ZA
^NM .