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brianschmidt.schmidt brianschmidt.schmidt
1 reviews | Active since Nov 2016
23 May 2020, 13:28
Bad service
I am trying to claim my free Galaxy Ear buds since pre Lockdown. I bought my S20 Ultra and was supposed to receive the complimentary ear buds. I have sent my proof of purchase etc., and followed the instructions. I then spoke to a representative (Bafana) and no update up to now.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
23 May 2020, 16:06Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply23 May 2020, 16:06
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
23 May 2020, 16:12Thank you
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brianschmidt.schmidt brianschmidt.schmidt's update23 May 2020, 16:12
Reviewer Update
Thank you
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
15 Jun 2020, 13:54Good day,
Please note that I still haven't received my promotional gift and nobody has been in contact with me. PLEASE provide me with an update
Please note that I still haven't received my promotional gift and nobody has been in contact with me. PLEASE provide me with an update
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brianschmidt.schmidt brianschmidt.schmidt's update15 Jun 2020, 13:54
Reviewer Update
Good day,
Please note that I still haven't received my promotional gift and nobody has been in contact with me. PLEASE provide me with an update
Please note that I still haven't received my promotional gift and nobody has been in contact with me. PLEASE provide me with an update
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
02 Jul 2020, 14:30Still no update and nobody have been in contact
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brianschmidt.schmidt brianschmidt.schmidt's update02 Jul 2020, 14:30
Reviewer Update
Still no update and nobody have been in contact
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
16 Jul 2020, 14:49Still no update or feedback from Samsung
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brianschmidt.schmidt brianschmidt.schmidt's update16 Jul 2020, 14:49
Reviewer Update
Still no update or feedback from Samsung