Bad Service ever from Samsung

good day.

I've Upgraded about 3 months ago and got the Samsung Galaxy Flip4. there was a R2000 voucher on the Samsung Members App and I've got a Reference NR **********14912CFH)

Every month I've tried to Contact the Samsung Customer care help desk for assistance in Regards to the Voucher Claim. Every time on every Call i was told that there is a Problem with the Voucher System. on the 14/12/2022 i was told that i don't qualify for the Voucher- i was very disappointed in what the told me on the Call.

there was several Mails sent to the Samsung Promotions Team and the last mail that was sent to me was a very very disappointment email that was sent.

I would've understand if i was told before and was explained on the 1st call but no nothing else was explained.

please see that i get this R2000 Voucher as promised by Samsung Promotions Team.

From the 1st Email and Call that was made to Samsung Online South Africa, and no one ever told me that there was a Lead form that was supposed to be completed. All that was said every time was, "sorry for the Inconvenience and there was a Technical Problem on the Claims System"

I want My R2000 Voucher and i won't leave it just there.

Kind regards G Nicholls ***