Bad service empty promises

Pathetic after sales surport

A review of Samsung South Africa by omar-suliman on 5 May 2017 Like Share Comment Report Supercharge Convert Pathetic after sales surport

I took my s6 for a screen repair at the Samsung repair store March I was forward a quote for the job and made payment on the 17 April 2017 after numerous calls back and forth with both the store and the repair agent up till today I am still without my phone .the service staff at both the store and the repair agent keeps passing the buck I am a frustrated client.

Official business reply

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ********** 259.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

omar-suliman:

So I am back I eventually get the phone back and then guess what it does not charge .I get a call the next day after posting my original complaint only to be told that they will advise me on a way forward .....

So last week Monday taking the phone back to Samsung waterfront I am advised to book it in again.Again was promised with feedback within two days guess what nothing happened if I had not called today I would not have known that apparently my battery is now blown which there was nothing wrong in the first place . Now my phone has been sent to Samsung cannal walk.

Again I was promised a call within an hour from head office that was over an hour ago .....seems I am not important enough for management to call

omar-suliman:

Again I am posting about the bad after sales service as yet to this day I still do not have my phone after numerous promises Samsung waterfront has still not given me back a working phone can some one please assist