TVdM
Theresa Van der Merwe
1 reviews | Active since Feb 2019
11 Jan 2025, 18:25
Bad service delivery and false promises
I got a Samsung contract at Vodacom and the contract included a Samsung smart watch. That was in Nov 2024. The deliver was 7-10 working days. I still have no watch. I was at Vodacom store I complain no response.
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Samsung South Africa's replyOfficial
13 Jan 2025, 07:53 Good day Theresa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply13 Jan 2025, 07:53
Official
Good day Theresa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM