Bad service

My 11 month old washing machine recently switching off randomly. I returned it to Makro only to find that it was only under warranty and I would have to take it back home and wait for a Samsung technician(which I found weird as most machines carry a 1yr guarantee) The technician arrived, checked the machine and stated that it was fine even though he hadn't open anything to check thoroughly. After a week, I am having the same issue yet again, after repeatedly smsing the technician, I was called by the call centre and told that I would have to pay a call out fee. I am absolutely disgusted by the lack of concern from such a reputable company, that's the last time I'd purchase a Samsung product.