Bad service, bull**** replies by useless staff

I use a S10 cellphone which is 14 months old and still under guarantee. While updating the android system as per the cellphone my Samsung phone said that there was an error and my phone froze. No amount of restarts helped. I went to the samsung store in clearwater mall. They told me that they could not fix it as my mother board was cracked. The charge would be R7500.00. The people in the store were not interested in helping me. They were so busy talking to each other that it took about 5 minutes to help me. I then tool my phone to an independent store and they reloaded the software and charged me R400. Everything is working fine. Needless to say I will never again buy any samsung product. The absolute disinterest from their staff and the bull**** I was told speaks for itself. I will post this on all the sites available. If you need any further information pleas call me on ***. Meyer Lange. Even one star for them is overstating the situation