NE
Nailah E
1 reviews | Active since Oct 2016
11 Sept 2020, 14:55
Bad service
Hi I purchased a Samsung Microwave round about September 2019.. about 4 months Later the Microwave was problematic. Took it to Pick n Pay Hyper where I Purchased it and they straight out said they cannot give me a new 1 but will send it for repairs. Microwave which costed me R2700 had to be sent for repairs indefinitely. Microwave was in repairs for 1month leaving me with no microwave for that entire month. Now about 4months later the Microwave is again problematic making weird sounds and not heating food well. It is a Samsung Microwave. Could you please assist
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Replies (2)
Samsung South Africa's replyOfficial
11 Sept 2020, 15:01Good day Nailah,
Thank you for bringing this to our attention.
Please make sure that there are no items on the unit or covering the unit, make sure that you have selected the correct option.
If the issue persist the unit needs to be assessed , the technician will advise on the repair.
^^LP
Thank you for bringing this to our attention.
Please make sure that there are no items on the unit or covering the unit, make sure that you have selected the correct option.
If the issue persist the unit needs to be assessed , the technician will advise on the repair.
^^LP
Samsung South Africa's reply11 Sept 2020, 15:01
Official
Good day Nailah,
Thank you for bringing this to our attention.
Please make sure that there are no items on the unit or covering the unit, make sure that you have selected the correct option.
If the issue persist the unit needs to be assessed , the technician will advise on the repair.
^^LP
Thank you for bringing this to our attention.
Please make sure that there are no items on the unit or covering the unit, make sure that you have selected the correct option.
If the issue persist the unit needs to be assessed , the technician will advise on the repair.
^^LP
NE
Nailah E's updateReviewer Update
11 Sept 2020, 16:02Hi
There was never anything ontop of the microwave, ever.
And I am pretty sure that I use the correct selection.
I have no problem with your Technician checking this out.
My issue however is that I did not pay R2700 to have this microwave at the Technical every 4 months.
Also repairs took 4weeks and 4weeks without a microwave is a Huge inconvenience putting it mildly especially having purchased a Trusted brand.
There was never anything ontop of the microwave, ever.
And I am pretty sure that I use the correct selection.
I have no problem with your Technician checking this out.
My issue however is that I did not pay R2700 to have this microwave at the Technical every 4 months.
Also repairs took 4weeks and 4weeks without a microwave is a Huge inconvenience putting it mildly especially having purchased a Trusted brand.
NE
Nailah E's update11 Sept 2020, 16:02
Reviewer Update
Hi
There was never anything ontop of the microwave, ever.
And I am pretty sure that I use the correct selection.
I have no problem with your Technician checking this out.
My issue however is that I did not pay R2700 to have this microwave at the Technical every 4 months.
Also repairs took 4weeks and 4weeks without a microwave is a Huge inconvenience putting it mildly especially having purchased a Trusted brand.
There was never anything ontop of the microwave, ever.
And I am pretty sure that I use the correct selection.
I have no problem with your Technician checking this out.
My issue however is that I did not pay R2700 to have this microwave at the Technical every 4 months.
Also repairs took 4weeks and 4weeks without a microwave is a Huge inconvenience putting it mildly especially having purchased a Trusted brand.