Bad service, attitudes from employees from Samsung.

After my review last week I was contacted by Samsung. Still, even after I was told by a Kholisile Radebe, from head office, that after 3 complaints and repairs Samsung will replace the item. I repeatedly gave him the job numbers and dates of the repairs, and yes he still argued that they have record of only 2 repairs. Then after the review a lady from head office phoned me to try and resolve the matter. From the onset of the call she had a defensive tone and still argued the Samsung has honored their duty. But they did not because after 3+ times of repairs by the time the machine was less than one year they should have replaced the machine. Never will I buy another Samsung washing machine or recommend it, as this is the second machine with trouble. The previous machine was a big top loader. Fix it and sold that as soon as I could.