Bad Service at SAMSUNG GATEWAY STORE

Re. Samsung Gateway store, upon visiting the store, we were told that we can bring in new phone S8+ , they will help set it up, transfer info from I phone 6 etc.. we made a special trip to Gateway on a Friday evening, wen we get there , lady in Customer care name is SAMANTHA said she can't do it, we must go to I store .. after getting upset she went to ask someone else who then came & asked wat is problem, he said that it must have been Brand Ambassador (he is not a staff member but he is there permanently) who told us this, they leave at 5pm. He saw I was really irritated, He then said they will try but havta charge R175 .. I asked for Manager, they said SALLY is manager & is off.. they took my contact details & said she will call me next morning.. to date No call.. incident was on 25 August at 6.15pm #first impression with Samsung ???????? # maybe it's meant for me to stick with i phone #disappointed #staff attitude ?? #staff ***********