1 reviews | Active since Jan 2023
Bad Service and Reviews from the Samsung Promotions
good day.
I've Upgraded about 3 months ago and got the Samsung Galaxy Flip4. there was a R2000 voucher on the Samsung Members App and I've got a Reference NR (***CFH)
Every month I've tried to Contact the Samsung Customer care help desk for assistance in Regards to the Voucher Claim. Every time on every Call i was told that there is a Problem with the Voucher System. on the 14/12/2022 i was told that i don't qualify for the Voucher- i was very disappointed in what the told me on the Call.
there was several Mails sent to the Samsung Promotions Team and the last mail that was sent to me was a very very disappointment email that was sent.
I would've understand if i was told before and was explained on the 1st call but no nothing else was explained.
please see that i get this R2000 Voucher as promised by Samsung Promotions Team.
kind regards Mr G Nicholls ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
As far as I know calls are recorded and there was no indication or neither it was explained to me about the Lead Form.
You can check on the calls that was made from me to Samsung.
As far as I know calls are recorded and there was no indication or neither it was explained to me about the Lead Form.
You can check on the calls that was made from me to Samsung.