DS
Dorette S
1 reviews | Active since Dec 2015
02 Dec 2015, 20:04
Bad Service and Repairs
Samsung S5 screen damaged when phone fell. Samsung repaired the screen free of charge as per contract agreement. 5 days after the phone came back a glass of water spilled on the phone. Now there is water damage to the screen and motherboard. This should not happen because the phone is suppose to be water resistant up to 10m. The repairs are now charged to my account. This is unacceptable, the phone was not repaired properly and does not live up to it's specs
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Replies (1)Samsung South Africa's replyOfficial
03 Dec 2015, 08:24Hello Dorette1970,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise.
Regards
Samsung Team
Samsung South Africa's reply03 Dec 2015, 08:24
Official
Hello Dorette1970,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise.
Regards
Samsung Team
