Bad service and pathetic response time

<p>My S6 edge + has been for repairs for dead pixel twice at Mall of Africa. 2nd time they didnt fix it as they said it needed to be investigated and handset replaced, left the back open and is still in my possesion. I called a ceratin Lesego Kolobe from CTDI (Samsung's Repair partner) who promised to call me for a good week giving me run arounds and ignoring me. I later found Lemo Adumani, who claimed she was trying to help me but instead was very pompous and ill mannered in her talk towards me. I then escallated it to @SamsungSA, who immediately said I should drop them an email . 4 days later they asked me for my booking details of which Mall of Africa cannot find on their system. Their Technicians attested that I had booked the handset but their sytem is failing to find the booking. Its been over 3 weeks and no one has called me, my phone is still not fixed, the back was left open., no one is calling me since they promised to call.</p>