Bad service and no free gifts received

I received my Samsung 21 tra on 3 March 2021. I was told that i can claim free buds/earphones and a device that can be kept on your vehicle keys to find them. I app**** for the free gifts on 5 March 2021. On the website they said the gift will be delivered between 7 and 14 working days. I followed up with samsung on 13 March and they confirmed that the application was approved on 8 March, and they will deliver the latest by 26 March. Nothing received. I followed up again on Monday 29 March and the lady said she will send it for urgent dispatch, and i will receive it within that week. Nothing received. I followed up again on 7 April, not the guy told me that they had an incident at the warehouse and they will deliver within 2 weeks... I told him that i never had such bad service from iphone in 6 years that i used an iphone. He said his supervisor will give me a call, i doubt that anyone will call me back. The supervisor who are supposed to call me is Tazlin Dupont...

This is such bad bad service, and i dont think that they can supply the gifts that they advertised for everybody to switch over to Samsung.