Bad service and no feedback

<p>I bought a 48" Samsung Curved smart TV 11 months ago. On Saturday 17-12-2016 I put the TV on and the colour was not right at all and most of the display was black. I called Samsung the same day to report it as the TV is still under warranty. They said to me that they don’t have any one from the technical department available at the moment but they will give me a call back. On Tuesday 20-12-2016 they called me back and after explaining me how to do resets and things like that they said I have to download the latest update for the TV from my computer as it might not be available on the port that I connect to from my TV. I then did this and updated the TV. It still showed the same colour so I phoned them again on Friday 23-12-2016 to say it did not work. They then said the will send out a technician the following week. The week went by and no one pitched up or they did not call me for any feedback. I gave them a call on Wednesday 07-01-2017 to hear what the satiation was as I have not received any feedback yet. Only find out they cancel the technician from their side because it is in Witbank. They said they contacted their service provider in the area to send a technician. I then repeatedly asked I want a date and time they are going to come out. Samsung told me they cannot give me a date and time but someone will call me within the next 48 hours. Those 48 hours has also now passed and still no phone call and I still have no idea when are the coming to fix my TV. Every time I call their customer care I have to hold on the line for 15min and then the can never tell me when any thing is going to happen. I use to be a huge Samsung fan but after this ordeal I just want them theirs stuff back and give my money back. I have been sitting without a TV in the festive season and Samsung just does not give a damn about me. Not what I expected when I paid R12000 for what I thought is the best.</p>