BAD SERVICE AND NEGLIgENCE

<p>Good Day</p> <p> </p> <p>On the 20th of February 2017 I was in your Samsung store in tygervalley enquiring about my free screen replacement as I had my Samsung S6 edge for less then a year. I was then told by George that it had expired because he checked on adh I then asked hin when it expired he then imformed me he cannot check that. I then spoke to Chairmaine who also works in the tygervalley store on the 25th in passing and I told her what had happened she then told me that adh is not always correct that is why they always refer clients back to their invoice. On the 27th I went back to the store with my invoice as I only purchased my phone on the 25th of Feb 2016, I then spoke to George and he comfirmed he is well aware that adh is not always correct. I do feel that it was negligence on George's side to not inform me about the invoice however I spoke to the manager and I was given a number to call adh myself even though I was given incorrect information. I then contacted adh and the person I spoke to from adh also cofirmed that it is not always correct however they said I need to take this up with Samsung I've been sending numerous emails and in the end was told George needs to write a letter stating that I was in the branch before my adh had expired, George has been included in all the emails I sent and I also sent him an email asking for this letter as I work and cannot go to the Samsung store all the time. Today I went to the store to find out if I was sending the emails to the correct email address as I have been receiving no response from George, I then was told by George I have an attitude problem and that he cannot write a letter as he does not have a letterhead and that I now have to phone a different department as I am contacting the wrong people. This was the exact same assistants I received from George when I initally went to the store and I received no help at all from the store. I have all my reference numbers and emails I have sent and I still have gotten no feedback with regard to this matter. I even sent through this to the ZAService Team and a Senior Consultant however recieved no feedback. My ref is ********** 225</p>