NL
Nicolene L
1 reviews | Active since Aug 2020
22 Apr 2022, 19:58
Bad service and bad product
Samsung home appliances has the worst customer service, we have been waiting almost 3 months for them to come out and fix our our Samsung ecobubble washing machine, still today no one has made an effort to make some sort of plan too come out.
Manufacturer problem, but you as the client that paid thousands of Rand for a product that doesn't work.
Get the machine fixed as this wasn't our fault, but yours why must we pay too get something fixed if it a Manufacturer issue.
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Samsung South Africa's replyOfficial
23 Apr 2022, 08:21Good morning Nicolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Samsung South Africa's reply23 Apr 2022, 08:21
Official
Good morning Nicolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM