BS
Beulah S

1 reviews | Active since Mar 2015

20 Mar 2015, 16:01

BAD SERVICE AND ATTITUDES TORWARDS CLIENTS

The first time my phone went in for service (Under ADH premium) I waited 5 weeks (after I was promised 2 weeks at most). When I eventually received my phone back, the screen had a flat spot on the screen which did not correspond at all, also after 1 day's use, the phone rebooted constantly. Will not go on again. Now it is back, promised me my phone back in 1 week and it has already been 2 weeks.<br> <br> When calling Samsung Mall of The North.<br> They say it is not their problem to follow up the situation, I should contact the service centre myself.<br> <br> They are rude! Unrespectful! And very unhelpful!<br> <br> A big thanks to Junaid with a big pile of empty promisses and a stuck up attitude!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Mar 2015, 16:56
Official
Hello Beulahsmit61,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa