MD
Merisha D
1 reviews | Active since Jul 2021
17 Jan 2022, 12:25
Bad Service
I chose to buy a Samsung Smart TV over other cheaper brands, expecting the service to be better. However, my TV has been switching off and on continuously since Saturday, 8th January. I have been asking for a technician to come out daily. Every morning I spend the first few minutes chatting to a consultant. The TV was finally booked for the 18th January, however Samsung chooses to change the booking to the 24th January. That is 2 weeks without a TV. Reason for the change of date is due to the service centers being fully booked, what does that say about Samsung products. I have complained using the CEO complaints email but no luck. Tried other escalations and no response.
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Replies (2)
Samsung South Africa's replyOfficial
17 Jan 2022, 12:27Good morning Merisha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Jan 2022, 12:27
Official
Good morning Merisha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
MD
Merisha D's updateReviewer Update
24 Jan 2022, 17:14So Samsung escalated this issue and promised to have a technician come out today, 24th January. I did not have faith in that since you have changed my date 3 times, so I asked for the communication in writing. After receiving a written notice, it is now 5:15pm on 24th of January and I still do not have a technician come out to me. I have been waiting at home the entire day and the technician is unable to even provide me with a time he will be out. Ridiculous service!
MD
Merisha D's update24 Jan 2022, 17:14
Reviewer Update
So Samsung escalated this issue and promised to have a technician come out today, 24th January. I did not have faith in that since you have changed my date 3 times, so I asked for the communication in writing. After receiving a written notice, it is now 5:15pm on 24th of January and I still do not have a technician come out to me. I have been waiting at home the entire day and the technician is unable to even provide me with a time he will be out. Ridiculous service!