NM
Narttie M
1 reviews | Active since Jun 2019
12 Apr 2021, 15:35
Bad service
I'm Sivenathi Mahuza I booked my phone for a repair on the 5th of March 2021 made payment after I received a quote and text saying I should make a payment because my phone has been repaired, so I did but after I've made the payment I've been receiving texts that the phone is not repaired yet as it is waiting for parts. Went to the store last week to enquire about these contradictory texts but the service assistant at the store couldn't assist, to date I haven't received my phone except an email from the store manager that the phone is not repaired yet and waiting for parts after I had sent him proof of payment as he had instructed after I made the payment.
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Replies (2)
Samsung South Africa's replyOfficial
12 Apr 2021, 17:34Good day, Narttie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply12 Apr 2021, 17:34
Official
Good day, Narttie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
NM
Narttie M's updateReviewer Update
06 May 2021, 12:24I had received the reference number and that was the end of it. I got my phone yesterday only for me to have to take it back today because my fingerprint reader is fitted loosely and the phone's back case or lid is not fitted properly. And worst part is the customer service is bad, I explained to the the customer service rep about everything and the contradictory info they've been sending me, the only thing he asked was my name and looked for the device and handed over to me no explanation no apology nothing just gave me the phone, only for it to have these problems I have stated. I'm very dissatisfied and disappointed with Samsung Brand store in Somerset
NM
Narttie M's update06 May 2021, 12:24
Reviewer Update
I had received the reference number and that was the end of it. I got my phone yesterday only for me to have to take it back today because my fingerprint reader is fitted loosely and the phone's back case or lid is not fitted properly. And worst part is the customer service is bad, I explained to the the customer service rep about everything and the contradictory info they've been sending me, the only thing he asked was my name and looked for the device and handed over to me no explanation no apology nothing just gave me the phone, only for it to have these problems I have stated. I'm very dissatisfied and disappointed with Samsung Brand store in Somerset