Item: Samsung South Africa
Rating: 1
Author: Nabeelah A

Samsung South Africa's replyOfficial

28 Oct 2020, 14:10

Good Day Nabeelah,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA
NM

Samsung South Africa's reply28 Oct 2020, 14:10

Official

Good Day Nabeelah,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA
NM

Samsung South Africa's replyOfficial

28 Oct 2020, 15:17

Hi Nabeelah, thanks for keeping in touch with us, we are currently investigating the matter. ^NM

Samsung South Africa's reply28 Oct 2020, 15:17

Official

Hi Nabeelah, thanks for keeping in touch with us, we are currently investigating the matter. ^NM

Samsung South Africa's replyOfficial

29 Oct 2020, 09:04

Morning Nabeelah, as per our telephone conversation yesterday .We are still yet to contact the service center for clarity and will keep you in the loop.

Thanks for being patient with us. ^NM

Samsung South Africa's reply29 Oct 2020, 09:04

Official

Morning Nabeelah, as per our telephone conversation yesterday .We are still yet to contact the service center for clarity and will keep you in the loop.

Thanks for being patient with us. ^NM

Samsung South Africa's replyOfficial

05 Nov 2020, 12:21

The team have requested collection from our Pick up Service team, to the address details provided.

Kind Regards,
SamsungZA
NM

Samsung South Africa's reply05 Nov 2020, 12:21

Official

The team have requested collection from our Pick up Service team, to the address details provided.

Kind Regards,
SamsungZA
NM

NA

Nabeelah A's updateReviewer Update

11 Nov 2020, 04:29

I sent my Samsung S9 plus for service at MM all electronics in Rivonia om the 19 October 2020 because my wifi was not connecting and the phone was bought brand new, I spoke to the worker at the store and he insisted that there is nothing wrong with the phone when I clearly knew there was something wrong with it that's why i brought it in, thereafter he took my phone.
When I picked up my phone on 22 October my screen guard was more scratched than before and my selfie camera was damaged.

So I tried calling many samsung stores and numbers nobody was helpful or not answering. Once I complained on Hello Peter I got a call and they said they will organize someone to pick up my phone and drop it off, I requested for them to please fix it asap because I was moving abroad.

It is the 11th November in South Africa and 10th of November in USA. The lady said 7 working days from the 29th of October. I had to move abroad with my mums phone because I did not have a phone to use. THIS HAS INCONVENIENCED ME AND MY MOTHER! I AM HIGHLY DISAPPOINTED WITH SAMSUNG!

NA

Nabeelah A's update11 Nov 2020, 04:29

Reviewer Update

I sent my Samsung S9 plus for service at MM all electronics in Rivonia om the 19 October 2020 because my wifi was not connecting and the phone was bought brand new, I spoke to the worker at the store and he insisted that there is nothing wrong with the phone when I clearly knew there was something wrong with it that's why i brought it in, thereafter he took my phone.
When I picked up my phone on 22 October my screen guard was more scratched than before and my selfie camera was damaged.

So I tried calling many samsung stores and numbers nobody was helpful or not answering. Once I complained on Hello Peter I got a call and they said they will organize someone to pick up my phone and drop it off, I requested for them to please fix it asap because I was moving abroad.

It is the 11th November in South Africa and 10th of November in USA. The lady said 7 working days from the 29th of October. I had to move abroad with my mums phone because I did not have a phone to use. THIS HAS INCONVENIENCED ME AND MY MOTHER! I AM HIGHLY DISAPPOINTED WITH SAMSUNG!

BAD SERVICE!