EF
Erika F
1 reviews | Active since Jul 2021
12 Jul 2021, 16:18
Bad service
My *** from Samsung. I got no response what so ever what they going to do about my brand new Samsung A32 that doesn't work. I receive emails my case is being closed because they can't get hold of me... They didn't even try. I phone back 4 times now they in a meeting... Please give me an answer. I don't want a A32 again
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Replies (2)
Samsung South Africa's replyOfficial
12 Jul 2021, 16:19 Good day Erika,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply12 Jul 2021, 16:19
Official
Good day Erika,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
12 Jul 2021, 17:53Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply12 Jul 2021, 17:53
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM