Bad Service

I have contacted the Samsung support line on multiple occasions over the past 2 weeks, I have 3 different reference numbers in this regard. I have had to repeat myself and hear the same wrong advice during all of these calls. During the last call I was assured that I would receive feedback by today, Monday 18th.<br> <br> I still have not received any feedback.<br> <br> I am starting to regret choosing Samsung over another TV manufacturer. One would think that a TV which is less than a month old has the latest software/apps readily available to download eg Netflix. <br> <br> Query resolution leaves a lot to be desired.