BAD SERVICE

I have been battling now for days to get someone out to come and fix my refrigerator . I paid a fortune for the guy from OEG Electrical to stand at the fridge and say that it should have been left on for 4 days. I was never told that and it was not working so it was starting to stink. The temperature on the fridge remains constant and at the correct temperature yet it is not cooling. He then tells us that it's probably the PC board. As we are desperate for a fridge we said go ahead and we have been told day after day now that he is coming to fix it. This is unacceptable and everywhere I look on line are negative reviews. How does Sansung associate themselves with such unreliable partners. Honestly, this is unacceptable now. When calling the call Centre at Sansung I am told that the call is closed. We need a fridge and need it fixed asap with someone reliable and honest. Can you please contact me urgently.