MB
Michelle B

1 reviews | Active since Jan 2013

13 Jan 2016, 10:54

Bad Service

I took my Samsung S6 in for repairs on the 12th of Dec. I told them that my phone was overheating and that people cannot hear me when making phone calls.<br> <br> I fetched it on the 22nd and the phone was still not fixed. I then had to take it back in again for repairs, the same issue. Yesterday I fetched the phone again and still the same problem! Phone overheats and people cannot hear me.<br> <br> Its so darn frustrating. It has been 5 weeks and still no luck! They have replaced many parts on the phone but it is still not working. My phone is only 5 months old!!!<br> <br> I now have to take it back to them and for them to possibly not fix it again! I am without a phone for 5 weeks already!<br> <br> I am upset and need this issue to be resolved ASAP.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Jan 2016, 11:06
Official
Hello mfabrahams,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. Ref ***

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung S.A