Bad Service

On the 20th January i went to samsung in constantia kloof to book my phone in for screen repairs. After a few days, one of the consultants called me to tell me that my phone was being replaced. And since then, no one has bothered to give me a call with feedback. I am the one that has been calling them every week to check the progress on my phone, and all of them tell me the same thing, they waiting for stock from head office. I have been waiting for my phone for almost 6 weeks.