Bad service

Our Samsung refrigerator stopped making ice cubes. Placed a call with local Samsung appointed repair company on 8th of December 2015. Over a week later still no service. L.G. Appliance Services East London. Phone : ***<br> Call Centre<br> Frances- Kindly provide me with your service order number<br> 08:44:21 - We live in East London South Africa. The service rep won't talk to us directly everything done through his secretary. She promised he would be here yesterday. No show and no explanation - nothing.<br> 08:45:49 -We don't have any service number<br> 08:46:51- Incredibly bad service and bad communications. Should not represent Samsung in our area. Totally arrogant.<br> 08:47:53<br> Frances -Kindly provide me with the service order number in order to do a follow up<br> 08:47:59 -We don't have any service order number - he is the Samsung Service agent in East London South Africa.<br> 08:49:09<br> Is the unit within warranty or out of warranty?<br> 08:50:42<br> Out of warranty<br> 08:50:57<br> Frances<br> In order for us to do a follow up I need a reference number or service order number<br> 08:51:47<br> This is as useless as your service representative - forget about it - good bye<br> Werner Illgner Tel: ***<br>