Bad service

Ref: Cs-*** <br> The first time my Samsung tablet had a problem, I took it to game where it was purchased to send to Samsung. <br> It was couriered the following day. After a few calls, and having being told my phone has not been received after a week. <br> The following weekey. I then spoke to the manager Chris, who was suppose to call me back, and didn't. <br> I had to keep calling for feedback and ended up going into Samsung. <br> 2nd instance a week after I dropped off my note 2, now more than a week later and various calls and no return calls from Chris again! My phone has still not been seen to. <br> I am still awaiting feedback since last Fri. <br> The phone has been ringing all morning as I was trying to get through from 9am to 10h30 but no answer. <br> Gor hold of Chris around 12, still waiting on his call. I have to pay for this continuous cap service and I'm drill waiting on my charger from my tab4. <br> Is this the customer service received by Samsung...<br> And all in the space of 3 weeks...