MM
Mosibudi M
1 reviews | Active since Jan 2015
26 Nov 2015, 14:39
Bad service
I sent someone to take my Samsung Galaxy S4 because the battery was swollen and couldn't fully charge anymore. I started using this phone in January and on their website it states that the battery's warranty is 12 months, but the guy working there wanted to sell me a new charger for R250.00, saying that the battery's warranty is 6 months. <br> Sorry, but how can they sell a phone with such bad batteries? This is terribly ripping people off. Not many of us can afford to buy things every time. I am not happy with Samsung.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
26 Nov 2015, 15:18Hello Mosibudi01,
This is to acknowledge receipt of your complaint.
Please be advised the issue is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you further to discuss the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the issue is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you further to discuss the matter.
Regards
Samsung Team
Samsung South Africa's reply26 Nov 2015, 15:18
Official
Hello Mosibudi01,
This is to acknowledge receipt of your complaint.
Please be advised the issue is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you further to discuss the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the issue is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you further to discuss the matter.
Regards
Samsung Team
MM
Mosibudi M's updateReviewer Update
01 Apr 2017, 10:03Reason why I moved and invested in an IPhone.
MM
Mosibudi M's update01 Apr 2017, 10:03
Reviewer Update
Reason why I moved and invested in an IPhone.
