MM
Mosibudi M

1 reviews | Active since Jan 2015

26 Nov 2015, 14:39

Bad service

I sent someone to take my Samsung Galaxy S4 because the battery was swollen and couldn't fully charge anymore. I started using this phone in January and on their website it states that the battery's warranty is 12 months, but the guy working there wanted to sell me a new charger for R250.00, saying that the battery's warranty is 6 months. <br> Sorry, but how can they sell a phone with such bad batteries? This is terribly ripping people off. Not many of us can afford to buy things every time. I am not happy with Samsung.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply26 Nov 2015, 15:18
Official
Hello Mosibudi01,


This is to acknowledge receipt of your complaint.

Please be advised the issue is currently escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you further to discuss the matter.


Regards
Samsung Team
MM
Mosibudi M's update01 Apr 2017, 10:03
Reviewer Update

Reason why I moved and invested in an IPhone.