Bad Service

Good Day,<br> <br> on the 27th October I took my handset to Sumsung and I was told that my phone will take a week and it will be repaired then when it is done I will come pay and collect my phone.<br> on the 30th I received an sms about the quote then on monday 02th Nov I paid at Samsung Contantia park and I asked the cashier what is the next step ans she told me that I will receive an sms from repair centre.<br> the following day I tired calling the number provided and none of them went through or it will ring till it drops.<br> finally I got through to Clara she transferred me to Refilwe however she did not take my call. I am using my airtime its not a toll free. The cahier told me there is no need to scan I will receive an sms Clara told me to scan POP.<br> I have send Refilwe and Sophia email since morning but no has responded, what a BAD SERVICE.<br> I have asked to speak with a supervisor and and I was told that Refilwe is a supervisor when I request Refilwe's manager she told me that there is no manager. very dissapointed.<br> if my phone was not important I was not going to pay<br> Clara said Refilwe will call me back but I am still waiting.<br> ***<br> <br> ***<br> ***<br> ***<br> ***<br> ***