Bad service

took my 3 day old S6 in for repair 5 oct 2015 (which in my eyes should have been replaced) . the lady who helped me told me the repair would take 2-3 days. still waiting for news on the device, when i phone them they cant tell me anything and say i must just wait. should have listen to my mates and gone with the I-phone. have a lot of samsung products in my household but this will be the end of ever buying another samsung product.