bad service

I was ****** today by the ******* at SAMSUNG SMART CENT RE AT RIVERHORSE VALLEY IN DURBAN we took in phone under the 12 month warranty for repairs on Saturday.When we were asked if we wanted to do a back up of the info and pictures on the phone at the cost of R350 we distinctly said NO we even threaten to tell the media how they try to make extra money AND THE FAULT WITH THE PHONE WAS THAT IT WAS TOTALLY DEAD.SO EVEN IF I WANTED TO BACK UP MY INFO IT WAS IMPOSSIBLE so i get an sms telling me that the phone is ready today i go to pick it up and am asked to go to the cashier and pay R350. so i ask to see the job card showing my signature authorising them to do the back and i ask to see the attendent how initially took in the phone i am told she has already left for the day i now start refusing to pay the money the dispatch clerk tries to explain to me that he either gets the money or i cant get my phone i demand to see the manager NOW the attendant who took in the phone suddenly appears from the back.and she remembers that i refused to allow her to charge me the R 350 and she remembers that i did not sign the form either so now the dispatch clerk says he can remove his spares and give back the phone so i can then do a back up and bring it back BUT I HAVE TO GO BACK IN THE MORNING TO COLLECT IT or he can delete all my info and pictures and give me my phone After i give him the phone tomorrow he will book it in again and then repair so it means 3 more trips to these ******* while i and asking the attendant to verify my story a VERY arrogant Idiot called ALBERT comes and says she must now leave and we can resolve the matter in the morning what an bad advert for the fact he was wearing the SAMSUMG logo so at last the manager SANJAY come out but he also says i must pay or they will delete all my info TALK ABOUT ********* at last i PAID R250 and got my phone out HERE'S THE CHERRY ON THE TOP WHILE I AM PAYING I MADE A COMMENT THIS IS A MONEY MAKING SCHEME THE DISPATCH CLERK SAY WE ARE A BUSINESS,WE HAVE TO MAKE MONEY WHAT A BUNCH OF LYING THIEVING WONDER IF THE OWNERS OF THE BRAND REALLY CARE AS TO THE DAMAGE IDIOTS LIKE THIS TO TO THE BRAND