Bad Service

Good Day,

Samsung definitely does not care!

I have been without a fridge for almost three weeks now, while I am waiting for someone to come and fix the motor which under warantee.

Since I reported the problem I had a number of phone calls from Samsung, all from different people and none of them have even sent me the sms with the reference number that they promised. every one of them told me a different story about the warantee and the costs to fix it.

I complained to the last two or three people and the last one who phoned on 15/04/2018 said they would take the matter to a manager, but nothing happened yet, and I am still waiting for the sms with the reference number they promised me and the fridge to be fixed.

The service provider the are using are even worse and they do not sound very professional over the phone. They also did not do anything about my complaints, and said it is Samsung not them.

After the first phone call someone phoned me to accept a quote to fix the fridge with someone even looking at the fridge. They wanted to send someone with the parts to come and fix it, but I refused to accept a quote if someone did not test the components to see what was actually wrong. (The part they wanted to fix was not the one that is broken)

They then said that it would now take two visits one to check what is wrong and one to fix the part. I asked why they could not come once with the parts and fix what was needed and they say no that's not how it works. That is totally unacceptable. How is is different than the first guy they wanted to sent?

I am really disappointed in your service which is unacceptable. I also want to know if you going to reimburse me for my food losses due to an old bar fridge that I had to put up with for the 2-3 weeks that it is taking you to fix the fridge.

I hope that you will attend to this matter in a timely fashion.